Shipping policy

Thank you for shopping with Pupwick PetStore. We aim to make your order experience simple, clear, and reliable.

Order processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. During busy periods, processing may take slightly longer.

Delivery times

Delivery times can vary 3-14 days depending on the item, supplier location, delivery location, and courier service. Estimated delivery information will be shown where available, but delays can sometimes happen due to courier issues, customs checks, weather, or high seasonal demand.

Tracking

Where tracking is available, tracking details will be shared once your order has been dispatched.

Incorrect address details

Please check your delivery details carefully before placing your order. Pupwick PetStore cannot guarantee changes after an order has been processed.

Lost or delayed parcels

If your order has not arrived within the expected time frame, please contact us through our Contact page and we will help investigate with the courier or supplier.