FAQ

What is Pupwick PetStore?

Pupwick PetStore is a pet-focused online store offering practical products for dogs, cats, and pet owners.

How long does delivery take?

Delivery times can vary depending on the item, courier, supplier, and delivery location. Please see our Shipping Policy for more information.

Can I return an item?

Return requests can usually be made within 30 days of receiving your order, provided the item is unused and in its original packaging. Please see our Refund Policy for full details.

What if my item arrives damaged or incorrect?

Please contact us through the Contact page with your order number and clear photos so we can review the issue and help resolve it.

Can I change my order after placing it?

Please contact us as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.

Are your products safe for pets?

Always choose products suitable for your pet’s size, age, and behaviour. Supervise pets when using toys, accessories, or new products.

How do I contact Pupwick PetStore?

You can contact us through the Contact page on our store.