Refund policy

At Pupwick PetStore, we want customers to feel confident when shopping with us. Please read this policy before placing an order.

Returns

You may request a return within 30 days of receiving your order. Items should be unused, in their original packaging, and in a resell-able condition unless the item arrived faulty, damaged, or incorrect.

Damaged, faulty, or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty, or not what you ordered, contact us through our Contact page as soon as possible with your order details and clear photos so we can review the issue.

Non-returnable items

For hygiene and safety reasons, some pet products may not be suitable for return once opened or used. This can include grooming items, bedding, bowls, toys, and other products that have been used by a pet.

Refunds

Once a return is received and checked, we will confirm whether the refund has been approved. Approved refunds are normally returned to the original payment method. Your bank or payment provider may take extra time to process the refund.

Return postage

Return postage may be the customer’s responsibility unless the item arrived faulty, damaged, or incorrect.

How to start a return

To request a return, please contact us through the Contact page with your order number, item details, and reason for return.